FAQ's

General Information

What time is check-in and check-out?
Check-in is from 2:00pm, and check-out is by 11:00am.

Can I request an early check-in or late check-out?
Yes, however, early check-in and late check-out requests are subject to availability and not guaranteed. Please contact the hotel team directly to make a request.

Does the hotel offer luggage storage?
Yes, complimentary luggage storage is available for guests.

Is reception available 24/7?
Yes, our friendly front desk team is available 24 hours a day for your convenience.

Rooms & Accommodation

Do the rooms have kitchen facilities?
All rooms feature tea and coffee-making facilities. Room service is available 24/7 for additional convenience.

Can I request extra beds or baby cots?
Yes, extra bedding and baby cots are available upon request. Please contact the hotel in advance to arrange.

Are there accessible rooms at the hotel?
Yes, we offer 10 accessible rooms—one on each floor—which interconnect with a Twin Room. Each features a King-size bed.

Are interconnecting rooms available?
Yes, interconnecting rooms are available and connect with accessible rooms.

Facilities & Amenities

Does the hotel offer free Wi-Fi?
Yes, complimentary high-speed Wi-Fi is available throughout the hotel.

Is there a gym or fitness centre?
Yes, our Fit Lounge is available for all guests.

Does the hotel have an on-site restaurant and bar?
Yes, Mobius Bar & Grill is located on-site and open daily.

Are there business facilities available?
Yes, business facilities include two computers in the lobby with printing services available.

Dining & Room Service

What are the restaurant opening hours?
Breakfast: 6:00am – 10:00am daily
Mobius Bar & Grill: 6:00pm – 10:00pm daily

Do you offer room service?
Yes, 24/7 in-room dining is available.

Parking & Transport

Is on-site parking available at Pullman Sydney Airport?
Yes, secure on-site parking is available. When arriving to the hotel, please stop on the driveway and one of our concierge team will supply car park access via your guest key. For conference or restaurant guests, concierge will provide you a seperate car park pass.

How much is on-site parking?
Parking is available for $40 per day.

Is long-term parking available?
Yes, long-term parking is available and included when staying at least one night. Rates average from $30.00 per night depending on the length of stay. Please contact our team for more information.

What is the height of the on-site parking?
Carpark height is restricted to 2.1 metres

Are there EV charging stations?
No, electric vehicle charging is not currently available on-site.

How do I get to Pullman Sydney Airport from Sydney Domestic Airport?
Pullman Sydney Airport is located 1 kilometre from the domestic terminal. Exit the domestic terminal via Seventh Street, drive straight across Qantas Drive onto Robey Street. Robey Street turns slightly left which becomes O’Riordan Street, Pullman Sydney Airport is 500 metres on your left at 191 O’Riordan Street Mascot.

How do I get to Pullman Sydney Airport from Sydney International Airport?
Pullman Sydney Airport is located only 3.4 kilometres from Sydney International Airport. Exit the airport onto Airport Drive, continue along Qantas Drive, turn left at Robey Street which becomes O’Riordan Street. Pullman Sydney Airport is 500 metres on your left at 191 O’Riordan Street Mascot.

What are the transport options to and from the hotel?
Guests can access the hotel via:
– Sydney Super Shuttle – prices start from $20 per person
– Taxi or Uber – prices start at $15 per car
– Train from Mascot Station – Pullman Sydney Airport is located 500 metres (7 minute walk) from Mascot Train Station. From Mascot Train Station to the Sydney CBD is a 7 minute train ride.

How far is the hotel from Sydney Airport?
– Domestic Terminal: 1.5 km
– International Terminal: 4.2 km

Is public transport easily accessible?
Yes, the hotel is just one stop from the Domestic Terminal and two stops from the International Terminal. Sydney CBD’s Central Station is accessible in under 15 minutes by train.

Loyalty & Special Offers

Do you offer a loyalty program?
Yes, we’re proud to be part of ALL – Accor Live Limitless.

How do I sign up for ALL – Accor Live Limitless?
You can sign up via the QR code at check-in or by clicking here.

Are there any current promotions or special offers?
Yes, please visit our Special Offers page to view the latest hotel packages and deals.

Do Accor Plus members receive discounts?
Yes, Accor Plus members enjoy exclusive discounts and benefits.

Meetings & Events

How many meeting and event spaces are available?
Pullman Sydney Airport, the only 5 star hotel in the Sydney airport precinct offers six flexible meeting and event spaces ideal for conferences, board meetings, and social events with capacity for 3 to 300 guests.

Do the meeting rooms have natural light?
Yes, three of our six meeting rooms feature natural light.

Is there a dedicated event coordinator on-site?
Yes, our experienced events team is here to ensure every detail is taken care of.

How can I request a proposal for my upcoming event.
You can request an online request via our event enquiry form and one of our events team members will have a quote to you within 48 hours.

Are private dining options available?
Yes, private dining for groups is available with our Mobius menu. Contact our team for options and a quote.

Additional Services

Is Pullman Sydney Airport pet-friendly?
Only certified service animals are allowed.

Is the hotel smoke-free?
Yes, the hotel is 100% non-smoking.

Can I send packages to the hotel before I arrive?
Yes, please notify the hotel in advance with your reservation details and package tracking number.

Does the hotel offer laundry or dry-cleaning services?
Yes, dry-cleaning services are available on weekdays with a 24-hour turnaround. Please note there is no same-day service or self-service laundry on site.